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We'd love to hear from you

If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.

info@sukimatcha.nl

We're here to help

Frequently asked questions

Is your matcha ceremonial grade?

Off course. All Suki Matcha products are ceremonial grade matcha.

Our matcha is carefully selected for its smooth texture, vibrant green color, balanced umami, and naturally sweet finish. It is suitable for both traditional preparation and modern matcha lattes.

Every batch is carefully inspected to ensure it meets the Suki Matcha standard of quality and consistency.

How should I prepare matcha?

We recommend whisking 2.5 grams of matcha with 40 ml of water at 80°C.

First sift the matcha into a bowl to remove any clumps. Then add the water and whisk in a gentle W-shaped motion until smooth and foamy.

For the best experience, enjoy your matcha immediately after preparation.

How should I store my matcha?

Keep airtight and away from light and heat. After opening, store in the refrigerator (4°C) to preserve the best flavor and freshness. Our Suki Matcha Tin is designed to keep your matcha in optimal condition while maintaining the highest quality.

How long does matcha stay fresh?

For the best flavor, aroma, and vibrant green color, we recommend consuming your matcha within 1–2 months after opening.

Unopened matcha stays fresh significantly longer when stored properly in a cool and dry environment.

Because matcha is extremely delicate and sensitive to oxidation, freshness plays an important role in both taste and quality.

Do you ship internationally?

Yes! We offer worldwide shipping.

Shipping costs and delivery times vary depending on your location and shipping zone. All orders are carefully packed to preserve freshness during transport.

Once your order has been shipped, you will receive a tracking link by email.

How long does shipping take?

Orders will be sent out within 24 hours after payment confirmation.

Delivery times vary depending on your country and shipping zone, usually between 1-3 business days. International shipments may occasionally experience delays due to customs or local courier services.

We always aim to dispatch orders as quickly and carefully as possible.

Can I return my order?

If for any reason you would like to return your order, you may do so within 14 days of delivery, provided that the product remains unopened and fully sealed.

Because matcha is a food product, we unfortunately cannot accept returns of opened items for hygiene and freshness reasons.

Return shipping must be arranged and covered by the customer. Once we have received and inspected the returned items, your refund will be processed to the original payment method.

If you have any questions regarding your return, please feel free to contact us at:
info@sukimatcha.com

We are always happy to help and will do our best to make the process as smooth as possible.

Do you offer wholesale or café partnerships?

Yes. We work with cafés, restaurants, retailers, and hospitality concepts across Europe.

At Suki Matcha, we focus on combining exceptional ceremonial-grade matcha with reliable supply, competitive pricing, and strong long-term partnerships.

We also offer support with barista training, menu development, and social media collaboration for selected partners.

For wholesale inquiries, please contact:info@sukimatcha.com

Free shipping

Free worldwide shipping and returns - customs and duties taxes included

Customer service

We are available from monday to friday to answer your questions.

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